The Resin Room Privacy Policy

Effective Date: [16 June 2026]

1. Introduction

The Resin Room (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”), and other applicable South African laws.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, interact with us, purchase products, attend workshops, make enquiries, or use our services.

2. Responsible Party

The Resin Room is the responsible party for the processing of your personal information.

Business Name: The Resin Room PTY Ltd

Email Address: info@theresinroom.co.za

Telephone Number: +27 63 297 2472

Physical Address: 45 Dee Dee Brown Drive, Wilro Park, Roodepoort, Gauteng, 1724

3. Personal Information We Collect

Depending on your interaction with us, we may collect:

Identity Information

• Full name
• Date of birth (where necessary)
• Identity number (only where legally required)

Contact Information

• Email address
• Telephone number
• Physical or delivery address

Transaction Information

• Purchase history
• Payment confirmations
• Workshop bookings

Technical Information

• IP address
• Browser type and version
• Device information
• Website usage information

Communication Information

• Messages sent via contact forms
• Emails and customer support enquiries
• Social media interactions

4. How We Collect Information

We collect information:

• Directly from you when you contact us or place an order;
• When you register for workshops or events;
• Through our website forms;
• Through social media platforms;
• Through cookies and website analytics tools;
• From third-party service providers involved in processing payments, deliveries, or marketing.

5. Purpose of Processing

We process personal information for the following purposes:

• To provide our products and services;
• To process and fulfil orders;
• To arrange deliveries;
• To manage workshop registrations and bookings;
• To communicate with customers;
• To provide customer support;
• To maintain business records;
• To improve our website and services;
• To comply with legal and regulatory obligations;
• To send marketing communications where permitted by law and with your consent where required.

6. Legal Basis for Processing

We process personal information where:

• You have provided consent;
• Processing is necessary to fulfil a contract with you;
• Processing is required by law;
• Processing protects a legitimate interest of The Resin Room or a third party;
• Processing is necessary to pursue our legitimate business interests without unreasonably infringing your rights.

7. Direct Marketing

We may send promotional emails, newsletters, workshop announcements, and special offers.

You may opt out of marketing communications at any time by:

• Clicking the unsubscribe link in our emails;
• Contacting us directly; or
• Requesting removal from our marketing database.

We will only conduct direct marketing in accordance with POPIA.

8. Sharing of Personal Information

We do not sell your personal information.

We may share information with:

• Payment service providers;
• Courier and delivery companies;
• Website hosting providers;
• IT and cloud service providers;
• Marketing service providers;
• Professional advisers;
• Regulatory authorities where legally required.

All third parties are required to maintain appropriate security measures and process personal information lawfully.

9. International Transfers

Where personal information is transferred outside South Africa, we will ensure that adequate safeguards are in place and that such transfers comply with POPIA requirements.

10. Data Security

We implement reasonable technical and organisational measures to protect personal information against:

• Unauthorised access;
• Loss;
• Misuse;
• Alteration;
• Disclosure;
• Destruction.

Despite our efforts, no method of transmission or storage can be guaranteed to be completely secure.

11. Data Retention

We retain personal information only for as long as necessary to:

• Fulfil the purpose for which it was collected;
• Comply with legal obligations;
• Resolve disputes;
• Enforce agreements.

When information is no longer required, it will be securely deleted, destroyed, or de-identified.

12. Cookies and Website Analytics

Our website may use cookies and similar technologies to:

• Improve user experience;
• Remember preferences;
• Analyse website traffic;
• Improve website functionality.

You may manage or disable cookies through your browser settings. Disabling cookies may affect website functionality.

13. Your Rights Under POPIA

You have the right to:

• Access your personal information;
• Request correction of inaccurate information;
• Request deletion of information where legally permissible;
• Object to certain processing activities;
• Withdraw consent at any time where processing is based on consent;
• Lodge a complaint with the Information Regulator.

Requests may be submitted to our Information Officer.

14. Children’s Information

Our services are not intentionally directed at children under the age of 18. We do not knowingly collect personal information from children without appropriate consent from a parent or legal guardian.

15. Third-Party Websites

Our website or social media pages may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

16. Complaints

If you believe that we have processed your personal information unlawfully, please contact us first so that we can attempt to resolve your concern.

You may also lodge a complaint with:

The Information Regulator (South Africa)
Website: https://www.inforegulator.org.za
Email: complaints.IR@justice.gov.za

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on our website with an updated effective date.

18. Contact Us

For questions regarding this Privacy Policy or the processing of your personal information, please contact:

The Resin Room
Email: info@theresinroom.co.za
Telephone: +27 62 297 2472